Shipping policy

This Shipping Policy explains how Mixandepot handles order processing, delivery estimates, tracking, and shipment-related issues.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be restricted due to carrier rules, item size, weight, destination access, or special handling requirements.

2) Order Processing

Most in-stock orders are prepared within 1–2 business days, Monday through Friday, excluding holidays.

Orders needing additional verification, stock confirmation, or special handling may take longer. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After an order is dispatched, estimated delivery times are generally:

• Standard shipping: 3–7 business days
• Expedited shipping: 2–5 business days, when available
• Oversized or special-handling items: timing may vary by carrier and destination

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, and incorrect addresses may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

5) Split Shipments

Orders containing multiple products may ship separately. If that happens, you may receive more than one tracking number.

6) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, reshipping fees may apply.

7) Damaged, Missing, or Delayed Packages

If your package is damaged, missing, or significantly delayed, contact info@mixandepot.us within 7 days of delivery or the expected delivery date.

Please include:

• Order number
• Tracking number
• Photos of damage, if applicable
• A short description of the issue

Shipping Support
Phone: (645) 202-2646
Email: info@mixandepot.us