Privacy policy

This Privacy Policy explains how Mixandepot (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact customer support, or interact with our online services.

1) Information We Collect

We may collect information you choose to provide, including:

Name, email address, and phone number
Billing address and shipping address
Order details, selected products, and checkout notes
Customer support messages, return requests, and account inquiries
Account information if you create an online account

2) Website and Device Data

When you browse our website, we may automatically collect certain technical details, such as:

IP address, browser type, device type, operating system, and timestamps
Pages visited, links clicked, referral sources, and general site activity
Approximate location based on IP address
Cookies and similar technologies used for checkout, cart functions, analytics, security, and website performance

3) Payment Handling

Payments are processed by secure third-party payment providers. Mixandepot does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send receipts, confirmations, and shipping updates
Respond to support questions, return requests, and order issues
Verify transactions and help prevent fraud
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) Sharing of Information

We may share limited information with:

Payment processors to complete secure transactions
Shipping carriers and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or needed to protect rights, safety, or property
Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Options

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of eligible information
Help unsubscribing from marketing communications
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help the website remember cart activity, support checkout, improve security, and measure performance. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.