Order received
After checkout, your order enters processing and is prepared for shipment.
Order tracking
Track your Mixandepot order.
Enter the tracking number from your shipping confirmation email to view the latest carrier updates for your package.
Shipment status
Enter your tracking number
Your tracking number is sent after the order has been prepared and the shipment information becomes available.
Where to find it
Check your shipping confirmation
Once your order ships, the confirmation message includes the tracking number associated with the package.
Just received tracking?
Carrier scans may not appear immediately
A newly created shipment can show limited information until the carrier receives and scans the package into its network.
Need assistance?
We can help with your order
Include your order number and the email address used at checkout when contacting customer support.
Contact supportWhat happens next
From checkout to delivery.
Order and carrier updates become available as your shipment moves through processing and transportation.
Tracking issued
When shipment information is created, the tracking number is sent with your shipping confirmation.
Carrier delivery
The carrier updates the tracking history as the package moves toward the delivery address.
Tracking help
Common order-tracking questions.
Why does my tracking number show no movement?
Tracking can remain unchanged while a shipment is waiting for its first carrier scan or moving between facilities. Check again later for the next carrier update.
I received a shipping email but tracking is not active yet. Is that normal?
Yes. Shipment information can be created before the carrier physically scans the package. The first detailed update normally appears after carrier acceptance.
What should I do if tracking says delivered but I cannot find the package?
Check the delivery area, building entrance, mailroom, household members and nearby safe locations first. If the shipment still cannot be located, contact the carrier and our support team with your order details.
Can the delivery address be changed after an order ships?
Address changes may be limited after a shipment has entered the carrier network. Contact customer support as soon as possible if you notice an address issue.
What information should I provide when contacting support?
Include your order number, the email address used at checkout and your tracking number, if one has already been issued. This helps us identify the order more quickly.
Still need help locating your shipment?
Contact Mixandepot customer support with your order number and checkout email so we can review the available order information.